Frequently asked questions

Below is a list of the questions most frequently asked by our guests. If you need to ask us other information and you don’t find the answer here, do not hesitate to contact us.

General information

Is there a lift in the hotel?

Yes, the hotel has a lift.

How do I reach Hotel Compagnoni?

The hotel is located in the centre of Livigno inside a limited traffic zone.

It can be reached from three different passes:

• Foscagno Pass open all-year, 24 hours a day;
• Forcola Pass – Closed in winter;
• Tunnel Munt la Schera – open all year, with toll. In winter, there is a special rule in force on Saturdays.

Can I enter the LTZ?

By making a booking in our hotel, you are authorised to enter the pedestrian zone: you enter from the opening at n°. 5 Via Bondi and exit through Via Prestefan. It is necessary to communicate your number plate to the reception desk staff.

Do you have disabled-friendly rooms?

No, we do not avail of disabled-friendly rooms.

What are the opening times of the reception desk?

From 7 am to 11 pm.

Is it possible to book half-board?

Yes, with the payment of a supplement.

Can I eat breakfast or dine in the hotel if I am not a guest here?

The hotel avails of a bar and a restaurant that are open to the public.

Do the bar and restaurant serve meals for people with food intolerances?

The restaurant kitchen and the bar avail of products for people with food intolerances.

Are you close to the ski lifts?

The hotel is just 200 metres from ski lift number 22 Pian della Volpe on the Carosello Tremila slope and just 500 metres from the Mottolino slope.

Are there ski and snowboard schools nearby?

Yes, just 500 metres away.

Do you organise transfers from the airports?

Yes, we organise transfers from and to the main airports.

Bookings and payments

Can I pay with any credit card?

The hotel accepts Visa, MasterCard and American express.

Do I have to leave a deposit when I book?

Yes, we ask for 30% of the total cost of your stay.

How much do the rooms cost?

The prices may be consulted by simulating a booking; they are expressed in rooms and vary depending on the season.

If I cancel the booking, do I have to pay?

In case of cancellations or changes made up to 30 days before arrival, the booking deposit will be retained. If the cancellations or changes are made beyond that date, the full amount of the stay will be charged.

Arrival and departure

Until what time are you allowed to use the room on the day of departure?

Up to 10 am.

When can I check into my room?

From 2 pm.

What is the check-in time?

You can check-in when the reception desk is open.

What is the check-out time?

You must check-out by 10 am on the day of departure.

Services

Is there a car park near the hotel?

Yes, the hotel avails of an open-air car park, 50 metres away.

Are animals allowed inside the hotel?

No, animals are not allowed.

What does your “B&B” package offer?

Just bed and breakfast.

And half-board?

Half-board includes the overnight stay, breakfast and dinner.

Is the wellness centre only for Hotel guests?

Yes, only Hotel guests can use the wellness centre.

Is their Wi-Fi in every room?

It is possible to access the Internet in every room.

Is breakfast included in every package?

No, the overnight stay doesn't included breakfast.

What times are the breakfast, lunch and dinner served?

Breakfast from 8 am to 10 am, lunch from 12 pm to 2 pm and dinner from 7 pm to 8.30 pm.

Is it possible to have an extra bed in the rooms?

The hotel rooms are classified according to the size and number of beds available; it is not possible to add more beds.

Which services are included and which are charged?

The services included are sauna, Turkish bath, mist shower (booking is required), ski deposit and boot warming, mountain bike and city bike (until there are no bikes left), Wi-Fi and sky bar. The charged services are hot tubs, massages (booking is required), garage which does not belong to the hotel, laundry service.

Does the hotel avail of a reading/TV room?

Yes, on the first floor, but only for Hotel guests.

Does the hotel avail of a garage?

No, but it has an agreement with a garage that is 200m away.

Are there rooms for smokers?

No.